Refund policy
Returns and Refund Policy
At LemonGinger, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns & Refunds
We accept returns and issue refunds under the following conditions:
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The item arrives damaged, defective, or incorrect.
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The item is significantly different from the description.
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The package is lost in transit (as confirmed by the shipping carrier).
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The return request is made within 7 days of receiving the item.
2. Items Not Eligible for Return
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Products that have been used, washed, or altered.
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Personalized or made-to-order items.
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Items returned without prior approval from our customer support team.
3. How to Request a Return or Refund
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Contact our customer support at support@thelemonginger.com within 7 days of receiving your order.
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Provide your order number, a description of the issue, and clear photos (if applicable).
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Wait for approval before returning any items. We will provide further instructions.
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Once the return is received and inspected, we will process your refund or send a replacement.
4. Refund Processing
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Refunds will be issued to the original payment method within 7-14 business days after approval.
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Shipping costs are non-refundable unless the issue was caused by our supplier.
5. Order Cancellations
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Orders can only be canceled within 12 hours of placement. After that, the order will be processed, and standard return policies will apply.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for assistance.
For any questions or concerns, feel free to reach out to us at support@thelemonginger.com.
Thank you for shopping with LemonGinger!